Holiday Return Policy

Estes Industries, LLC Website
Holiday Shipping & Return Policy

HOLIDAY SHIPPING DEADLINES – ESTES INDUSTRIES, LLC WEBSITE ONLY:
Recommended purchase date for expected delivery before December 25th is no later than Thursday, December 12, 2019. Delivery by December 25th is not a guarantee. Dates are for estimated delivery before December 25. Actual delivery date may vary depending on destination, weather conditions, shipping volumes and force majeure. We do not offer expedited shipping.

FREE HOLIDAY SHIPPING ON ORDERS OVER $50 – ESTES INDUSTRIES, LLC WEBSITE ONLY:
From November 15, 2019 to Thursday, January 2, 2020, receive free standard shipping on all orders over
$50 orders. To qualify for free shipping:

  • orders must meet minimum purchase threshold of $50;
  • the $50 minimum is based on cart subtotal and doesn’t include any taxes;
  • payment method can be made via credit card, PayPal or Estes gift card.

Free shipping excludes hazardous material shipping and handling charges on Estes Engines powered with 30 grams or more of propellant. Free shipping valid for orders for the continental United States, Alaska, Hawaii, Puerto Rico, the Virgin Islands and Guam. Offer not valid on previous orders and has no cash value. Offer not valid on prior purchases. Valid at www.estesrockets.com only. No coupon code needed; discount automatically taken at cart.

HOLIDAY RETURN POLICY: RETURNS ACCEPTED UNTIL JANUARY 10, 2020 – ESTES INDUSTRIES, LLC WEBSITE ONLY:

Orders placed on estesrockets.com from November 15, 2019 through December 12, 2019, will receive an extended return policy with the ability to return qualifying merchandise through January 10, 2020.

You can return merchandise for a full refund, which will be credited to the same payment method used for the purchase (credit card, PayPal or gift card). Gift returns or orders that have different shipping and billing information or that were purchased with a gift card will be issued an online store credit, which can be used for future online purchases at estesrockets.com.

Products being returned must have been purchased on or in between November 15 to December 12, 2019, must postmarked by January 10, 2020, must be sealed and unopened and in their original packaging to be eligible for a refund. Unopened Estes Engines may be returned in their original packaging. Please call customer service at (719) 372-6565, extension 216 or email service@estesrockets.com for shipping instruction. Estes Industries, LLC is not responsible for return shipping charges.

The standard warranty policy applies for any damaged items.

HOLIDAY DISCOUNTS – ESTES INDUSTRIES, LLC WEBSITE ONLY:
Holiday promotional discounts are only available to consumers for items purchased online at estesrockets.com. Alternatively you can place an order over the phone by contacting our customer service department by filling out the contact form or by telephone (719) 372-6565, extension 216. You can also email us at service@estesrockets.com or order by fax at (719) 372-3419. We accept Purchase Orders via email or fax.

Holiday promotional discounts:

  • are valid from November 15, 2019 to January 2, 2020;
  • cannot be used:
    • after an order has been placed; or
    • in conjunction with any other offer or discount;
  • are only available while supplies last;
  • non-transferable, not for resale, and not redeemable for cash;
  • void if prohibited by law.

No coupon required. Discount automatically applied at checkout. Estes Industries, LLC reserves the right to withdraw, amend or cancel a discount offer at any time.

APPLYING PROMO CODES – ESTES INDUSTRIES, LLC WEBSITE ONLY:
If you have a promo code, you may enter it in the box labeled “COUPON CODE?” and click “APPLY COUPON” during the checkout process. The promo code in your shopping cart at any time before or during checkout. Restrictions may apply.

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