At Estes, we pride ourself on customer safety and satisfaction. The policies outlined below are designed to protect customer data, inform our customers on what to expect after a purchase is made, and to easily handle any issues caused by manufacturer defect. If at any time you need to reach out to us for more information, our customer service representatives are standing by eager to handle your situation.
What Information Can We Help You Find Today?
Shipping & Returns
What is your return policy?
Estes has a 30 day refund policy. Products must be in their original packaging to be eligible. Rocket Engines, of any kind, can not be returned due to shipping regulations.
Our dedicated shipping team works Monday thru Friday, and typically will ship your order in 1 business day. Shipping times are about 7-10 days.
The Holidays are our busiest time at Estes as we work diligently to ensure our customers receive their gifts on time. Our shipping and processing times may be longer during this time, however, we will display a date for orders to be guaranteed arrival by Christmas. Be sure to order prior to this date to avoid any unwanted delays.
Unfortunately, we are unable to expedite shipping. Our Model Rocket Engines contain black powder, and thus must ship via USPS ground with proper paperwork.
how much does shipping cost?
Most orders fall under our standard shipping policy. We offer FREE shipping over $100 on these qualifying orders. For orders under $100, we get our shipping prices straight from USPS rates and will charge accordingly. Most orders fall within $5 - $12.
Large Engines (E & F)
Our larger engines contain enough combustible material to be considered Hazmat Shipments. There is a significant ($35.49) fee to ship these engines. Only one fee will be applied per order.
Big Box Shipping
Some of our larger products (for example the Falcon 9) will have an additional shipping charge attached due to the size of the box. These products do not qualify for free shipping.
What Information Do We Collect?
EstesRockets.com will collect and save common information related to customer name, address, email address, phone number, and occupation. This information is collected if you create an account, fill out a form, or place an order.
Estes uses third party processors like PayPal and Shopify Pay to process payments. Therefore we do not store your payment information ourselves. Once the charge is captured, your payment information is removed from our system.
We will not collect any additional data from customers without detailing that information upfront and requiring customers to agree. To place an order you must agree to our terms and conditions beforehand.