Refund / Return Policy
Estes 30 Day Refund Policy
- Estes Industries, LLC offers customers the opportunity to return their product for a refund within 30 days of the date of purchase.
- Refunds will be issued to the same payment method used for the purchase (Credit Card or PayPal).
- Products being returned must be unopened and in their original packaging to be eligible for refund.
- Rocket Engines, of any kind, can not be returned due to shipping regulations.
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part. If a customer returns an order due to their own error, such as over-purchasing or entering the wrong product number, a 10% restocking fee will apply, and the customer will be responsible for return shipping costs.
If you would like to return an item for a refund please contact us. If your product was missing parts or you believe it was defective, please see our one year warranty for instructions on correcting the issue.
